What is it, why and how conversational solutions can provide company savings and grow organisations reach.

Full availability with low cost investment using artificial intelligence and voice to solve, in a very humanised and empathetic way, a day-by-day customer service for all kinds and sizes of organisations. Think of us as “white label” toolBox to lead your organisation to AI era.

Voice Ecosystems are here to stay, and in a very specific way, we are in the early days of this technology. In 2023, 8 Billion people will be using digital voice assistants, by now, 40% of users are using their devices to for shopping and 54% for restaurant reservations.

There are 320 million active smart speakers in the world, and the forecast is such number will rise up to 640 million devices until 2024.

In Brazil, one of the most important voice markets according to use volume, only 2 of 20 “big brands” have their voice presence in this ecosystem. 

Since 2017, we have created a track record of, at least 200 conversational projects  to brands like Sabesp, Americanas.com, Globo.com, Dominos, BID, Itaú and some other clients.

The positive results ingthat a simple chatbot in channels like WhatsApp, Facebook, Slack or web site are surprising in terms of customer service availability. We are agnostic developers, so, we can use any platform to bring fully integrated solutions using APIs like Twillio, RD Station, Zenvia, Zendesk, SharpSpring and some others.

A conversational project begins with a curatorial content process, that analyses and maps important knowledge areas that are essential to design the best solutions.

WRKSHP has developed dozens of projects from scratch, up to the definition of conversational tone of voice, using an exclusive process called “Talking Back Content”

By this point, almost everyone is already familiar with SEO(Search Engine Optimization), right? But have you ever heard of the term VSEO (Voice Search Engine  Optimization)?

As a matter of fact, there are 427 million daily Google searches made using voice, just in Brazil, 46% of Google searches are by voice, pushing up the global media.

The number of adults using voice to make Google searches at least once a day is impressive too, there has been a 65% increase in usage since 2016.

Are these voice searches made by users of voice ecosystems are included in your SEO strategy? Remember that , just in Brazil, 46% of Google searches are by voice.

Boost the inbound strategy of your marketing planning by using chatbots or voicebots to generate leads 24/7/365.

Conversational marketing gives companies the power to grow their business by connecting immediately with the customers who are interested in communicating now, not later.

Create compelling, real-time conversations, that will engage customers, shorten the sales cycle, and improve the bottom line results.

We’ve debuted the voice commerce in Brazil. Since 2020, you can order a delicious pizza from Dominos using voice devices like Alexa and Google Assistant. For the launching of the project, we used the voice of Jojô Toddynho, she was the winner of brazilian reality TV show “A Fazenda” (The Farm). 

For Disney’s Children’s Day for big retail player Lojas Americanas Easter Week, we have created, scripted and developed a bunch of voice controlled stories that kids could conduct by voice and interact with known cartoon friends like Wonder Woman, Barbie, Minions, Mickey, Spider Man and other IP’s. 

Reshape, using AI, your staff  training.

Training still represents a major cost to employers and headache to trainers, coaches, and even employees because good training is interactive and involves people putting themselves into a hypotetical problem solving situation. While there’s no complete substitute to face to face training, recent advancements in voice technology and Natural Language Processing (NLP) have opened a new chapter to interactive conversational training that doesn’t require a human instructor. 

From a children’s school to company’s staff or sales executives, the asynchronous training can improve, in a gamified and very engaging way, the results of educational content sharing, managing and mensuration.

Interactive Voice Response, Talker or URA (Unidade de Resposta Audível) in Brazilian Portuguese, is an automated phone system technology that allows incoming callers to access information via a voice response system of pre recorded messages without having to speak to an agent, as well as to utilize menu options via touch tone keypad selection or speech recognition.

We use artificial intelligence and NLP to reshape those experiences and transform the UX journey of your customer service.

We use artificial intelligence and NLP to reshape those experiences and transform the UX journey of your costumer service.

Sentimental analysis, a natural language processing technique used to determine whether data is positive, negative or neutral.

Sentiment analysis is often performed on textual data to help businesses monitor brand and product sentiment in customer feedback, and understand customer needs.

We can make data work for your company helping customers, employers and employees to have an empathetic and less frustrating journey.

Our Clients

The people behind WRKSHP

São Paulo • Brazil

+55 11 96918.0498
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Lisbon • Portugal

+351 961 650 688
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